Panic. You should definitely panic.
Actually, after you look at the information on the alert screen, you can probably relax a little. Leak alerts happen for all kinds of non-catastrophic reasons, like a running toilet or slowly dripping sink. When you get a leak alert:
- Check the gallons, duration, and gallons per minute data on the Buoy app.
- If it’s a very slow leak, many Buoy users leave their water on and just remember to check things like drip irrigation and taps around the house. A tap that hasn’t quite turned off will generate a leak alert, but it might not make sense to shut off water to your entire home.
- If water is leaking rapidly, check what’s happening at home. If someone has let a garden hose run longer than usual, that could prompt a leak alert. To tell Buoy that it’s the hose, not a leak:
- When asked if the category is correct, select “No, I need to change it.”
- Scroll through the dropdown menu to find the correct category.
- The category will be tagged “changed” in small text.
- If water is leaking rapidly and you’re concerned, you can shut off water from the Emergency Shutoff Valve button in the app.
You can get to the Emergency Shutoff Valve button from several places in the app: the Valve icon in the footer, the top of the Property page, or from any leak alert.
From a leak alert:
- Tap “Yes, it’s a leak or unintended use.”
- Tap the red Emergency Valve Shutoff button.
- Buoy will ask you if you’re sure. Tap “Shut Off Water” to stop the water flow in your house.
- Within one minute, the water will shut off. (Take a deep breath! No more water damage.)
- When you’re ready to turn your water back on, simply tap the “Turn on water” button. Within one minute, the water will start flowing again.